Shipping and returns

Shipping:

1. It may take 1-2 business days to process your order. Once your order has been processed, you will receive an email confirming that your order has been shipped.

* Please note that orders placed after 5 Feb, 2024 will not be processed until 18 Feb, 2024 becasue of the Spring Festival.

2. Shipping and Timing : We strive to deliver your order within 3-7 business days in the United States and within 8 business days in Europe.
3. To track your order, please visit your U-Taste account or the shipping confirmation email.

Returns

We hope you are happy with your purchase, if not, please give us a chance to make it right for you. Negative comments can do nothing but ruining both of us day. Best customer experience is our eternal pursuit.
We have tried our best to make sure every product sent be fine and intact when they arrive. However, the long shipping process causes accidents to happen.
Therefore, if you have received a damaged, faulty or incorrect item that is ordered on u-taste.com or any other official stores on Amazon, eBay, and Wish, please don’t hesitate to contact us at support@u-taste.com. All you need to do is send us your order ID or a screen shot of your order (as a proof of purchase), and we are ready to help.
If you are just not satisfied with the products, you may return the undamaged item(s) purchased on u-taste.com for a full refund of your product purchase price within 30 days of delivery of your shipment.
You will be responsible for paying for your own shipping costs for returning your item, if the return is not a result of our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For a full refund:

The items should be returned within 30 days of delivery of your shipment for a full refund;
The items returned must be in a resalable condition, unused, and in the original packaging; 
To complete your return, we require a receipt or proof of purchase;
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
Any item that is returned more than 30 days after delivery.
Several types of goods are exempt from being returned:
Gift cards;
Some health and personal care items;
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases;

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@u-taste.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@u-taste.com and send your item to:
Jessica
Room 528, Building 1 Sentebian Technology Park,
Buji Street, Longgang District, Shenzhen, Guangdong, China，518000

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:
Jessica
Room 528, Building 1 Sentebian Technology Park,
Buji Street, Longgang District, Shenzhen, Guangdong, China, 518000
You will be responsible for paying for your own shipping costs for returning your item, if the return is not a result of our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, which is a necessary way to minimize the lost in case accidents happen during the return process.

Inquiries: +1（562）784-0038 (Business days: 24 hours a day, 7 days a week)